Refund policy

We want you to love your purchase! Since all our products are made to order, we carefully review each return and refund request individually.

If there’s any issue with your order, please let us know within 14 days of receiving your product, and we’ll be happy to help with a return or replacement.

Once your return is approved, we’ll initiate your refund within 2 working days. The amount will be credited to your original payment method, and you can expect it to reflect in your account within 5–7 working days, depending on your bank’s processing time.

Thank you for your understanding and support — we truly appreciate your trust in our made-to-order creations!

 

The following are the only cases we accept returns/refunds:

1. Item was damaged on arrival to the buyer's location. 

2. Item has a prior defect 

3. Wrong item was shipped to the buyer. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@artbyusuf.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@artbyusuf.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.