Refund and Returns Policy

As all our products are made to order, we have to review each case separately for return & refund. On receiving the product you have a 24-hour window to contact us if there is an issue with your order. After 24-hours (1 days) all sales are marked final and no case can be opened.

All the refunds will be initiated within 2-3 working days. It will reflect in your bank Account as per your bank’s processing time. Refund will be issued in original payment method.

The following are the only cases we accept returns/refunds:

1. Item was damaged on arrival to the buyer’s location. 

2. Item has a prior defect 

3. Wrong item was shipped to the buyer. 

To start a return, you can contact us at support@artbyusuf.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@artbyusuf.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.