Faqs
FAQs
General Questions
What is the status of my order?
What is the status of my order?
Click here to check on your order status
Is all the art on the website prints or paintings?
At present we only sell wall art prints, these would not be paintings rather a high quality print of the art created by our designers & artists.
What does the Rolled art option mean?
The Rolled/No frame option is when the art will come rolled in our tubes allowing you to frame them locally. They will NOT be ready to hang
Please Note - The
art when rolled will come with 0.25 inches extra space all around
allowing you to frame (You will be unable to gallery wrap rolled canvas
prints, please reach out to us before placing an order if you would like
your canvas prints to come with extra 2 inches for gallery wrap)
What does Gallery Wrap /Inner Framed mean?
Gallery wrap/ Inner Framed refers to a method of stretching a canvas print so that the artwork wraps around the sides of the wooden frame, creating a seamless and continuous image from the front to the sides of the canvas.
What does Outer Framed mean?
Outer framed" refers to artwork that is enclosed within a separate frame surrounding its outer edges, providing a distinct border and enhancing its presentation.
Do you gift wrap?
While we do not offer gift wrapping services at present, a lot of care does go into packing your order.
If you are looking at gifting our prints, we'd be happy to add a personalized note to your order.
Where are all your products manufactured?
We operate multiple production centers worldwide. Once your order is placed, we forward it to the production center closest to your location to ensure faster processing and delivery.
Shipping
Where do you ship?
We currently ship to most locations Worldwide.
How long will it take to ship my order?
Unframed / Rolled Art Ships Within 1 - 2 Days
Gallery Wrap & Framed Art Ships Within 2 - 3 Days
SHIPPING TIMES:
Shipping Times can be anywhere between 3 - 6 Days after processing your order.
(Please
Note that Sometimes delays in shipping will occur due to circumstances
beyond our control, but we will always keep you updated and will do everything in our power to get you your art on time)
How do I track my order?
Click Here to Track Your Order
How do you pack the art?
We take extreme measures to ensure that your order is packed safely and securely and that it will reach you in mint condition.
Rolled Art:
Our Unframed / Rolled art is first rolled between two sheets of protective art tissue paper and then covered in butter paper. Finally the art is rolled into our branded mailer tubes.
Framed Art:
Our framed art is first wrapped in in a protective film and then
covered in multiple layers of bubble wrap. Finally the art is placed in a flat corrugated box filled with protective filling to avoid movement during shipment.
Payment
Can I change my payment method after placing an order?
Unfortunately, payment methods cannot be changed once an order is placed. You may need to cancel the order and place a new one using your preferred payment method.
What should I do if I was charged twice?
If you notice duplicate charges on your account, please contact us immediately. We will investigate the issue and process a refund if necessary.
Do you store my payment information?
No, we do not store any payment information. All transactions are securely processed through trusted third-party payment gateways.
Can I get an invoice for my order?
Yes, once your order is confirmed, you will receive an email with your invoice attached. If you need a detailed invoice, feel free to contact our support team.
Why was my payment declined?
Payment declines can occur for various reasons, such as insufficient funds, incorrect card details, or bank restrictions. Please verify your payment information or contact your bank for assistance.
Do you offer payment plans or installments?
We may offer payment plan options through third-party services like Klarna or Afterpay, depending on your location. Availability will be displayed at checkout.
Can I pay in my local currency?
Our store may display prices in your local currency for convenience. However, the final payment is processed in the currency listed at checkout. Please check with your bank or payment provider for any applicable currency conversion rates or fees.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure online payment options.
Is it safe to make payments on your website??
Yes, absolutely. Our website uses secure encryption technology to ensure all your payment information is protected. We also comply with industry standards to provide a safe shopping experience.
Still have questions?
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Returns & Exchanges
Can I exchange my item for a different one?
Exchanges are only possible if the item received is not as described or damaged. If you’d like a different item, you may need to place a new order.
Can I return an item after 30 days?
Unfortunately, we cannot accept returns or exchanges after 30 days from the delivery date. Please ensure you initiate the process within the specified time frame.
How long does it take to process a return or exchange?
Once we receive your returned item, we aim to process refunds or exchanges within 5–7 business days. You will be notified via email once the process is complete.
Do I have to pay for return shipping?
Return shipping fees depend on the situation. If the item is damaged or not as described, we will cover the return shipping cost. For all other cases, customers are responsible for the shipping fees.
How do I initiate a return?
To start a return, please contact our customer support team with your order details and the reason for the return. If the return is approved, we will provide you with further instructions.
Email : support@artbyusuf.com
Whatsapp : +1- 7075907475
Can I exchange an item if I change my mind?
We do not offer exchanges for changes of mind. Our exchange policy only applies to items that are not as described or arrive damaged.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 30 days of receiving it. Include photos of the damaged item, and we will assist you with a return or replacement.
Can I return an item if I ordered the wrong one?
We do not accept returns or provide refunds for items ordered by mistake. Please double-check your order details before completing your purchase.
What is your return policy?
We offer a 30-day return and exchange policy. If the item you received is not as described or arrives damaged, you may request a return or exchange within 30 days of delivery. Unfortunately, we do not provide refunds for accidentally placed orders or changes of mind.
Can I cancel or change my order?
Each art is made to order. What that means is only when an
order is placed do we start working on printing, framing and packaging it. Hence, because of this we do not accept cancellations of orders once it has gone into production.
But we do accept cancellations within 24 hours of you placing your order. Once the 24 hour window has passed, we cannot accept cancellations of the same.
Email : support@artbyusuf.com
Whatsapp : +1- 7075907475
Personalized Prints FaQ
Can I order custom design?
Yes, you can order custom designs. Please contact us via phone or email to discuss your specific requirements.
Email : support@artbyusuf.com
Whatsapp : +1- 7075907475
Do I have to make the advance payment for custom order ?
Yes, for custom orders, after you send us your requirements, we will assess if customization is possible. If it is possible, you will need to make a 50% payment in advance to proceed with the order.
Will I get a Mockup of my customization before final approval?
Yes, we will send you a mockup before final approval.
How long will it take to recieve my mock-up for approval?
It generally takes us 24-36 Business hours to create every mock-up.
How many revisions can I make?
You can make as many revisions you like but each change will take 18-24 business hours to make
About Our Frames
What does gallery wrap mean?
Gallery wrap is an option that is only available for canvas where we use
extra canvas fabric to wrap around the back to a wooden back board.
What is the size of your frames?
Our frames are 1 inch thick
Does it come with glass?
All Frames Comes Ready to Hang with Acrylic Glass
*Acrylic - Acrylic is lighter than glass and is also more durable, which makes it ideal for framing.
Can I directly hang the art?
All our framed art comes ready to hang, which means they come
with hooks on the back board. So once you receive the framed art it will be ready to hang.
Please Note - When you select no frame / rolled art then the art will NOT be ready to hang and will come rolled in our tubes.
Caring For Your Art
How do I unpack the art?
Once you receive your prints in
our tubes, carefully remove them and without touching the printed area (try using the corners & the back of the print) place them on a flat surface and let them naturally smooth out and fix the small creases that may have been caused during shipping.
Pro Tip - It would be best to directly take the tube to your local frame shop and have them handle the prints.
FRAMED PRINTS:
We ensure your prints will be packed with utmost protection to ensure no damage arises during transport. Once you receive the framed prints, carefully remove the packing material and follow the care instructions card provided in the box.
Tips on how to increase the longevity of my art?
DO NOT TOUCH THE PRINTED AREA
Where ever possible, do not touch any area on the page that has been printed on,
and if possible handle with gloves to avoid smudging and creases.
TAKE INTO ACCOUNT THE ENVIRONMENT WHERE YOUR PRINT LIVES
The environment around where your print lives plays a Very Big factor on the protection of your Wall prints.
LIGHT -
Make sure to keep your art away from direct sunlight (especially south
facing light) , avoiding this might lead to yellowing of your print
(This does not apply for laminated / framed prints)
HUMIDITY - Maintain
a relative humidity between 35 and 55%; if humidity is too high the
print can be damaged by mold or insects, but if it’s too low the paper
can become brittle.
TEMPERATURE -
Keep prints in a cool environment. Don't hang prints near areas that get too hot or
cold, like radiators, or air-conditioners. Warm or moist conditions accelerate deterioration and encourage mold growth and insect activity.
POLLUTION -
Keep away from dust, dirt and other pollutants for the best protection. Light dust can be brushed away with a clean dry cloth.
If you have any questions at all, we would be more than happy to answer them for you. Reach out to us at support@artbyusuf.com / Whatsapp : +1 -7075907475
